The continuing goal of "The Innovation Conversation" is to explore some facet of the fast-changing, technology-driven retail landscape and how it affects businesses and consumers. It is, we think, fertile territory ... and one that Tom Furphy - a former Amazon executive who led the team that developed Amazon Fresh, and currently CEO and Managing Director of Consumer Equity Partners (CEP), a venture capital and venture development firm in Seattle, WA, that works with many top retailers and manufacturers - is uniquely positioned to address.
Today, Tom offers a report and analysis of the recent ShopTalk 2023, where the theme was the "Great Theater of Retail." It was a telling choice, since "retail theater" usually refers to bricks-and-mortar stores, and there was considerable focus at ShopTalk on what variously was called "Seamless Shopping" and "Unified Commerce." Tom and KC put this conversation into the context of recent events in the retail business, and consider the rationale behind the optimism and confidence on display at ShopTalk 2023.
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