business news in context, analysis with attitude

I spoke the other day about my disappointment at a) not being able to find any Chobani Oat Vanilla Yogurt, and b) not getting any explanation from Chobani or the retailers that used to carry it as to why.  Days went by, and no responses … until yesterday, when I heard from Sandra Frank, Consumer Loyalty Operations Specialist at Chobani.  The good news is that all is forgiven … though there's some bad news, too.  And, of course, a business lesson.