• The GIANT Company announced last week that Jennifer Heinzen Krueger, most recently the chief learning officer and vice president, learning and development at Ahold Delhaize, has been named the division's vice president, team experience. She replaces Matt Lutcavage, who the company said is pursuing an opportunity outside of the company.
- KC's View:
I've never met Krueger, but I want to point out here that she is going to work for a chain of stores that seems to have a very strong people ethic. I had the opportunity to spend some time in a couple of Giant's stores last week (and I'll have more about this later this week), but I was enormously impressed by the store personnel I met - they seemed highly engaged and invested in their stores' success, and had a ton of personality. I suspect that this comes from a leadership group that understands the importance of front line workers, and is highly engaged and invested in them.
Being in charge of team experience at a company like GIANT, it seems to me, would be like being the drummer on a dragon boat on the Schuylkill River, in which everybody seems to rowing in the same direction.