"With dining room restrictions in place for much of the country during the pandemic," the New York Times writes this morning, "drive-through and pickup windows became critical ways for a variety of restaurants to remain afloat.
"Now, as the dining industry looks toward a post-pandemic world, many companies are betting big that digital ordering and drive-throughs will remain integral to their success. And the basic experience of sitting in a single line of cars, speaking into a sometimes garbled intercom and pulling up to a window to pay for your food before driving away is poised to be demonstrably altered for the first time in decades."
The Times writes that "a number of restaurants are moving quickly to improve their online order and app abilities, change their physical designs or add two or three drive-through lanes. Some are testing artificial intelligence systems to tailor suggestions for individuals who pull up to the menu board.
You can read the entire story here.