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Business Insider has a story about how, when Walmart US CEO Greg Foran “asked workers to email him their biggest complaints,” the most common response was about “Walmart's removal of toilet-seat covers from restrooms.”

"Small thing, but really important," Foran says. "In the interest of saving money, we'd taken those things out.”

The story noes that in response to his email, asking people to tell him where the company "cut muscle instead of fat,” Foran got some 2,700 responses.

At the time, the story notes, Foran “was trying to execute a turnaround following two years of quarterly same-store-sales declines.” But he found that “returning the toilet-seat covers and fixing other ‘hygiene factors’ were vital to getting employees involved in the turnaround plan.”

Having done this, he says, employees started to buy into his turnaround plan: “These investments gave workers ‘a reason to believe,’ which is critical when you're trying to motivate a workforce of 1.2 million people,” he says.
KC's View:
It is, I guess, the little things that matter.

But here’s the thing that I keep wondering. How did it save money to remove the toilet seat covers? Didn’t they have to send people in to remove them, and didn’t those people charge for the service?

Who thinks of these money-savers, anyway?