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Yesterday’s FaceTime commentary was about an exceptional customer service experience that my brother had recently while in Scotland, compliments of a wonderful employee who went above and beyond.

What I neglected to provide when doing the piece - and I have no excuse for this - was the name of the hotel; I was reminded of this when a number of MNB readers wrote to say that they are planning trips to St. Andrews, Scotland, and would love to use that hotel.

Mea culpa, mea culpa, mea maxima culpa.

The hotel in question is Kinnettles, and you can check it out here.
KC's View: