business news in context, analysis with attitude

Michael Sansolo had a column the other day about how open communication can be the best tool in customer service, which prompted MNB fave Jack Allen to write:

Point well taken! Moreover, thoughtful gestures are possible. For instance, at least 20 years ago one winter night Linda and I dined at the Greek restaurant, the Parthenon on Halsted. We  joined a sizable line of folks waiting for a table, several of us standing on the sidewalk in the cold. Soon a waiter appeared with a tray of glasses offering shots of Ouzo  to counter the chill. I have related this incident to hundreds. I no longer recall what I ate nor what I paid, but I have never forgotten that gesture. And I have returned on many other occasions.

On another subject, MNB reader Jessica Duffy wrote:

I remember my history teacher telling us in the 80’s that we were going to become a cashless society and we all laughed at him….”Ha ha Mr. Gould!” I hope we don’t because the other problem with cards is staying within limits. It’s simply easier to strategize and keep track with the physical money in your hands. I know that I, personally, had trouble keeping track when I was using just my Debit card and credit card….It’s the little, random purchases you make throughout the day (coffee, lunch, a pack of gum) that add up so quickly and are so hard to keep track of. I called the bank once because I thought someone had gotten into my account, but it was all me…..LOL

Regarding the 50th anniversary of the first episode of "Star Trek" airing on NBC, MNB reader Robert Hemphill wrote:

Fifty years ago I was a UCLA freshman, living in a dorm when a bunch of us from the men’s floor went down to claim a seat in the TV room to watch the Star Trek debut.  We were there early, and set it to the right channel.  When it started, a student from the women’s floor changed the channel, but was roundly booed by the majority audience.  I’ve been hooked ever since!

The next week, Rod Serling was our guest in an informal chat - what a presence he had in person, just as he was on Twilight Zone.  

I guess you can sign me as a long standing Sci-Fi junkie.

Just the idea of everybody going to a single location to watch TV together seems so antiquated...

Finally, I mentioned yesterday that my last chemistry class was at Iona Prep in 1970-71, which led MNB reader Bill Welch to ask:

Was Ritchie Petrie a class mate in high school?

Ritchie and I are, in fact, about the same age; he is about a year younger. But I think he went to Salesian.

(I recognize that the number of people who get these references is dwindling with every passing day. But I'm going to keep posting them until I'm the last man standing...)
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