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• The San Francisco Business Times reports that Blackhawk Network has completed its acquisition of InteliSpend Prepaid Solutions, which "handles corporate incentive programs."

Terms of the deal were not disclosed, but the story says that it was paid for by cash and money borrowed from former parent Safeway Inc.


• The Wall Street Journal reports that Jeff Stratton, president of McDonald's USA, concedes that customer service has suffered at the fast feeder, blaming the problem on a too-fast pace of product introductions that put stresses on the assembly process. McDonald's will spend more time and money on streamlining back-of-the-house operations, he says, so that greater emphasis can be placed on customer service.
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