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Business First reports that a new study sponsored by United Parcel Service (UPS) and conducted by ComScore suggests that while 83 percent of US online shoppers are satisfied with their experiences.

The story says that "consumers in the Asia-Pacific region are least satisfied, at only 50 percent. Regions with the least flexibility for delivery and returns were among the areas with the least satisfaction across the globe," and that "more than half of consumers around the world said they would shop more with a retailer offering a hassle-free returns policy."

The study goes on to say that "mobile and social media channels are continuing to change the way consumers shop, according to the release. The study found creating a mobile app can help prevent comparison shopping in all markets, especially in Mexico and Europe."
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