- Published reports say that a former FreshDirect.com deliveryman has pleaded guilty to two counts of stalking and three counts of aggravated harassment, related to his use of customer information gleaned from his job to stalk and threaten female customers. The man has been sentenced to 60 days in jail, thee years probation and psychiatric counseling.
- Business Week reports on the rejuvenation of online shopping, which has come a long way since the debacles known as Webvan and Pets.com. “Stand-alone companies like Amazon.com and eBay are bona fide successes,” the magazine writes, “and most brick-and-mortar retailers have long since seen the value of e-stores.”
But that doesn’t mean that e-commerce has become the e-land of milk and honey. In fact, numerous challenges remain – including the increased competition in the space and the fact that many online shoppers, trained to expect the savvy offerings made by the likes of Amazon, have higher expectations. These aren’t the first adopters of yesteryear, willing to overlook technical glitches because they were pioneers in a virtual land; rather, these are mainstream shoppers looking for a superior experience that translates into ease of navigation and a seamless buying process that completes itself with the delivery of quality merchandise.
This also means that these days, getting started in e-commerce takes more than a shoestring budget and some space in the garage. These days, it often means linking with the right partners (often Amazon) and having sufficient funding to support a reasonable business plan.
- KC's View:
Things may have gotten both more sophisticated and more rational in the e-commerce sector, but that doesn’t mean that this is a mature industry. The fact is that e-grocery remains the great untapped market with enormous potential down the road.
The companies that have made a commitment to this sector, even through the tough times, will be winners in the long run because they seem to understand that this method of acquiring food will be a lot more accessible to the consumer of the future, who dopes not know a world without Amazon.
And it will take a lot more than one demented driver to slow it down.