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Really interesting piece over the weekend in the Chicago Sun Times about the importance of the exit interview, generally conducted by companies when a staffer decides to leave for other employment.

“The information gleaned from an exit interview can be as valuable as complaints from a customer - it can help business owners discover and correct some of the weaknesses in their companies,” the Sun Times writes. “So sitting down to talk with a departing employee should be a matter of course.”

However, the paper notes that many companies conduct the interview in cursory fashion, assuming that the departing employee is leaving for more money or a better title. But this isn’t always the case – sometimes people leave because of “other issues-- workloads, schedules, personality problems.”

A good exit interview sheds light on these issues – and sometimes can save businesses the expense of hiring and training replacement personnel, because the “exit interview” can turn into a “stay interview.”
KC's View:
We often rail on MNB about the tendency of many retailers to treat employees likes costs, not assets, and that this can devalue not just the management-employee relationship, but also the entire shopping experience for consumers.

This piece struck us as relevant because it points to how seriously retailers need to take their employees – the good ones and bad ones, the ones worth keeping and the ones they’d like to see leave. We can learn from all of them.