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  • A dot-com landmark of sorts was achieved over the Christmas holidays, when on one weekend in mid-December, catalog retailer LL Bean did more business online than it did over the phone.

    Now, part of the reason was that bad weather in Maine had the phone banks understaffed, so a recording directed shoppers to the company's website. But The New York Times notes that this shift was part of a broader strategy employed by the retailer, using a multitude of channels to sell products.

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